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Rail firms' refund row



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Published Date: 19 June 2008
SELBY MP John Grogan has named and shamed the region's rail companies over refund policies for late and cancelled services.
His analysis showed wide variations in different operators' compensation policies, with Selby-serving Hull Trains revealed to be among the least generous in reimbursing inconvenienced passengers.

Its current policy means refunds of 25 per cent are only considered on delays of an hour or more and 50 per cent after a two-hour delay – the same level of compensation offered by 11 of the 25 companies surveyed for delays of just 30 minutes.

Mr Grogan said: "There needs to be a standard scheme across all rail companies.

"At present, there's so much variance between different operators' policies individuals don't know their entitlement, and some customers are at a clear disadvantage because of their address or place of work.

"Hull Trains has been a great service for Selby, and I'm one of its biggest fans. However, I hope it will reconsider its compensation policy for late trains, and I will be writing to transport minister Ruth Kelly to suggest a standard national compensation scheme."

In contrast, First Transpennine Express was proven to offer the most generous compensation scheme of a partial refund following a 30-minute delay and full refund after one hour, with National Express a close second.

Selby Rail Users Group secretary Reg French said: "A standard compensation scheme would be fair to everyone, and I support the idea, as highlighted by Mr Grogan. Passengers shouldn't get a worse deal from one company for a similar experience to another."

The full article contains 264 words and appears in Selby Times newspaper.
Page 1 of 1

  • Last Updated: 19 June 2008 4:31 PM
  • Source: Selby Times
  • Location: Selby
 
 

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